Tiling is a competitive market, Matar Jallow of MJ Tiling did everything he possibly could to be one step ahead. I strongly believe simple customer service and doing that little bit extra has helped him to get such good reviews. He gave some amazing advice, checked over what his team had done, collected additional boarders from the tile shop amongst other little extras.
I think Customers remember exceptional service, especially when it’s not directly related to getting the business. Examples of this are how, he called to check everything was ok a few days after the work was done and actually phoned up to thank us for positive feedback. Matar showed a genuine interest in our requirements.
We have had many tradesmen in recently who considered 9am to 3pm to be a full day. Matar put much longer hours in. Thus must pay off for him as he can take on more work.
Matar went extra mile, it is a simple principle and it works. With reviews he obtains, MJ Tiling will become associated with exceptional customer service and will stand out above everyone else in his field.
Homeowner Heather Smith
MJ TILING SPECIALIST