While away on our long awaited holiday we had our hall decorated. After saving for some time and spending weeks and weeks preparing our hall (this included stripping all wood!) we were more than excited to come home to see the transformation. After just one week my son broke one of our spindles....I was devastated! Our spindles are original and therefore I knew we couldn't replace them. The next morning i went onto my builder.com and wrote out my request for a spindle repair. Literally within 30 minutes I had a reply and Matthew Staples came to.our rescue. He couldn't of been more helpful and after sending photos of the damage he said he would come and collect the spindle when he got back from holiday....Yes he was on his holiday but still responded to our request! True to his word Matthew turned up, took the spindle to his worksop and then returned it the following weekend and fitted it. I am thrilled not only did he do an amazing job he was so professional and helpful. You would never know it had broken....even though this was a small job it was a big ask and i can't thank him enough and I will now always use my builder.com to find a tradesman as I have had a brilliant experience and a great job completed. Thank you.
Homeowner Annette Bonner
M Staples Joinery
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