Tom came to the rescue in our hour of need, we had been let down by a Kitchen fitter during the work to upgrade our kitchen/dinning room, although Kitchen company had arranged another kitchen fitter we had a very short time line in order to arrange for the under floor heating and the kitchen floor tiling.
I went onto the My builder web site and placed my request for short notice work, I had 3 days to sort the floor before kitchen fitters came in. Tom got in touch immediately and discussed my request but at the time advised it was short notice but could do the following week once the units had been fitted, I advised him the following day (Friday) that I wanted the floor laid prior to the units being fitted and advised that the following week would not work for us.
With-in the hour Tom had called be back to advised he would do the work over the weekend and that he would not charge any extra for weekend working.
He arrived with a colleague on Saturday and the worked extremely hard until early evening on the first day to lay the heating and prepare for the tiling.
On the Sunday Tom arrived on his own as his colleague had been involved in accident and again Tom worked very hard and late into the evening laying floor tiles by temporary lighting in order to finish the job before Monday morning, he did not want to let us down.
He also tidied up at the end of day, hosing down and taking away the rubbish.
We had order materials as per the previous fitter, which Tom advised us was not required, we returned the items saving around £250.00.
Tom definitely went above and beyond to help us in our hour of need, worked tirelessly to complete the job in our very short timescale.
Everyone loves the floor tiles, it is the first thing they comment on when come into the room.
Brilliant service and I have no problem in recommending Tom services.
Homeowner julie ely
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