He was totally dedicated to achieving the very highest quality of fitting; finish and customer satisfaction. He seemed to be taking such massive care over all aspects of the installation I was amazed at his dedication. He was constantly involving us in the installation and checking we were happy with the quality of the work; the look of it and the finish. When the quality of the cooker hood didn't match what we all expected he was active in backing us up when confronting the suppler and this achieved a replacement being supplied quickly so it could still be fitted within the installation time frame. He started when he said he would and finished when he said he would. I only have the very highest levels of praise for this trades person and this highlighted by the fact that we asked him to rectify problems left by the plumber who had fitted a bathroom and en-suite for us. Russell rectified these problems quickly and did so extremely effectively. It was a brilliant surprise finding such a dedicated supplier as Russell. We were totally happy with Russell and the work he did for us it was outstanding. I have been managing director of a market research business engaged in mystery shopping of retailers and service suppliers for many years (Precision Research International Ltd) and I can be clear that Russell provided the very highest quality of service and quality of work. I could not fault him. His price was competitive and I would ask him to do our next installation without hesitation.
Homeowner roger ollerton