Marcin and his team at Pioneer Concepts deserve this award as they created a beautiful home for my sister and I. For years, we saved and saved only to be out bid and priced out of a number of different parts of London. In January 2016, we took the brave decision to buy a 'fixer upper', a 2 bedroom flat in Walthamstow E17, that met most of our basic requirements but needed completely gutting (re-wiring, new plumbing, stripping out everything, re-plastering, new kitchen, new bathroom… the works!). It is important to flag here, that we are not property developers – we were just 2 regular twenty somethings, keen to move out of our parent’s house. We had no idea about renovation or where to start. After collecting the keys and having a good look around our new home, we knew we needed to find a good, trustworthy builder to help guide us and create a home. We advertised the job on My Builder.com and had a lot of interest (over 20 builders got back to us over night). My sister and I met with a handful of builders (with good feedback scores) but it was Marcin who made the biggest impact on us. As we walked around the flat he was already making suggestions and improvements that we hadn't thought of. Two weeks later Marcin and his team started. His guys are really hard working. He has specialists in his team who use their expertise in different parts of the flat e.g. plasterers, electrician, plumber etc. not a Jack of all trades that attempts to do everything. Along the way, we asked for a few additional changes, Marcin was flexible and very accommodating. We had a good level of communication with him and most of all we trusted him. About three quarters of the way through the job, we experienced an unexpected delay with the delivery of our wooden floors. Unfortunately, the warehouse holding the stock had burnt down and it was going to take 14 weeks for the new stock to be shipped over from China. Marcin and his team agreed to pause work and promised to come back to complete the job. Marcin regularly checked in with me to see if the floor had arrived. True to his word, Marcin’s guys were straight back in to finish the job the day after the floor was delivered. He was kind enough to let us hold off on the final payment until he had completed the job. I felt this was very kind, especially as the delays were not his fault. At long last, my sister and I moved into our beautiful flat in October 2016. It’s the home we’d wanted for so long, complete with all the little touches we wanted – a Victorian tiled hall way, a cleverly designed storage cupboard for all our shoes and clothes, lovely alcove units and floating shelves in the living room etc. We are so grateful to Marcin and his incredible team at Pioneer Concept. We love our home and couldn’t recommend him more to anyone thinking of embarking on a project in their home. He and his team will turn your vision into a reality.
Pioneer Concepts Ltd
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