Hero's don't always wear capes... Soooooo our builder, Raymond, has finished our extension to a very high standard, done the snagging and been paid. All good. Excellent, excellent job. Two weeks after we get new carpets laid. The wife and I are buzzing. Except our carpet fitter has only gone and put a nail through a floorboard into a pipe and by 9:00pm that evening we're swimming in water. In a panic we call our builder, turns out he's having a get together with his wife, cousin and friends as this happens to be Wednesday 21 December. I'm sure he got stick for leaving his guests but without a word of complaint he rushes straight over to our house and spends two hours fixing the leak, coming and going to pick-up tools and materials. He didn't moan. He didn't ask for any payment. We were, and still are, extremely grateful for his help. I don't care if we win but Raymond is a proper gent who deserves some credit for how he goes about his business.
Homeowner Oliver Watkins
LBS Property Maintenance Ltd