Scott is a genius. Firstly he replied to my initial enquiry via My Builder whilst he was on holiday with his family, which to me displayed exceptional customer service straight away.
Scott then visited my house out of work hours & in his own personal time to estimate whether our tricky objective could be achieved. He went away & replied to me the next day with an itemised quotation. The quote was very reasonable & we booked Scott in to do the work straight away.
On the day he came in he produced an absolute masterpiece by converting a corner kitchen unit into space for an integrated dishwasher (our housebuilder said that it wouldn't be possible) He then found that that he would need to install an extra electrical socket, so he called in a qualified electrician on the same day to fit this. After this was done he plumbed our new dishwasher in. When I came home his work looked so professional & you'd never know that the dishwasher wasn't fitted as standard by the housebuilder. Scott even brought his own hoover to tidy up (which my wife loved) as well as fixing our loose kitchen tap free of charge.
I asked Scott about the extra electrical socket that was added & the electrician cost, to which he admitted that he'd had to pay for, but once again to his credit he refused to budge on his initial quote.. What a guy! I felt bad about this & eventually met him halfway.
Scott is so trustworthy, & in this day & age with reports of unreputable tradesmen, I would recommend him to anyone of any age to go above & beyond. We now class Scott as a friend & he has since returned to estimate a number of other projects we have planned.
Scott is a credit to My Builder, as well as his industry & I'm extremely grateful that I managed to find a true craftsman by registering my details on your website.
Thank you Scott wholeheartedly!
Homeowner Tom Bowles
S m installations
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