Last week MyBuilder caught up with Kerry Chapman from Eurolay Asphalt and roofing, May’s tradesman of the month! Gaining 179 Positive feedback over 4 years, Kerry’s got a lot of happy customers and his business is going from strength to strength.
Kerry’s father has been in the asphalting business his whole life. Initially Kerry aspired to become a professional footballer, even playing for Leyton Orient’s youth team. But it didn’t work out, “I messed it up” he told us, “the lure of being a teenage boy was too much to handle!”. He dropped out of the team and started working for his dad. “I always loved the smell of asphalt!” Kerry exclaimed.
Before starting Eurolay, Kerry went to college and completed a four year apprenticeship, three years at college and one on site. He began at a couple of established companies where he gained invaluable experience, then decided it was time to go it alone. That was 7 years ago and he’s never looked back!
Joining MyBuilder was a game changer for Kerry, 50% of Eurolay’s work still comes through the site. He also finds a lot of potential customers contact him directly after seeing his positive feedback on MyBuilder.
The recipe for Kerry’s success?
“I make sure my profile is up to date, well written, with correct spelling and grammar.” Kerry explained. He also gets professional photos taken of past work so new customers can see the quality of his roofing jobs.
Good communication is also key for making clients happy. He makes sure to get back to customers quickly, and if running late or the job is running over, he makes sure he is completely honest at all times.
Going the extra mile to make sure you get that positive feedback is also important. “I never cut corners to make a job cheaper, I pride myself on Eurolay doing the best job possible. It might cost more, but it will cost less in the long run” he asserts.
Kerry doesn’t charge for quotes, and makes sure to meet customers face-to-face to build that initial trust.
"Customers want to see the person behind the profile, as well as check that you're a decent person who knows what you're talking about. Especially customers who have been burnt in the past, they want that peace of mind which I completely understand."
“Me and the boys are proud of what we’ve achieved on MyBuilder.” Kerry told us, “ my favourite job to date was when we came and fixed the MyBuilder office roof! Being asked to carry out that work was an exciting moment for the company.”
Given that asphalting ran in the family, it seems like Kerry was always destined to work in the trade. One of his earliest memories was playing with balls of asphalt his dad brought home. But little did he know that it would lead to a successful business and almost 200 incredible reviews on MyBuilder!
You can find a local roofer in your area on MyBuilder today.
Read related articles here: Electrician achieves 500 positive online reviews on MyBuilder