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- Yshaks_64 29th Mar, 2011 Carpentry & Joinery
- Yproctordecorating 13th Apr, 2011 Plastering
Our boiler recently broke down and we called a plumber to fix it. He decided that a part needed replacing and said he'd come back. We paid him for the labour, even though we still had no heating. When he came with the part the following day, the boiler was still not working and the guy said the part was faulty. He returned the faulty part to the shop and charged us in advance for a new, functioning part. He came back with a new part the day after, but the boiler still wasn't working. The guy then decided that the boiler needed replacing altogether, as clearly that particular part was not the problem. We hired him to replace the boiler and paid all installation costs, but we asked for our money back for the part (a very pricey one). He refused to give us the money back and he refused to give us the part, even though we had paid for it and had an invoice for it. He says that if he gives us the part he will have to charge us labour for the two occasions when he came with the part. I think that's unfair, as he did not fix the problem, and we actually paid him lots of money for replacing the boiler. I think it's not fair that we paid for a service we did not get. The workman will surely sell the part to another client, thus charging two people for the same thing.
I haven't paid the full cost of the boiler yet, so can I just refuse to pay the full amount, recovering my money for the part that was not used?
Thanks a lot.
- Yannakm 13th Jan, 2012 Central Heating
- Yandersonb 17th Feb, 2011 Bricklaying
- Ykeithbrito 19th Nov, 2011 Plastering
A plumber supplies a verbal estimate to fit a bathroom. Say £1950.00. Including labour and materials to install the bathroom assuming fitting of bath, sink, toilet and radiator.
The customer is a very competent person experienced in a wide range of building work. However, too busy to carry out the plumbing installation. As they are projecting the installation, measure all out doing the joinery work, tiling, painting etc. To get the job as required up to 50% of the installation assistance is supplied to the plumber without questioning, assistance just given and accepted. 75% of the installation materials are available free issue and taken without question from the customer, copper pipes & fittings, soil pipes, the plumber supplies hep pipe but takes the customers stock copper pipe to trade etc. Some of the work the plumber caries out is not to satisfaction. I.e. loose pipes need re-bracketing and further chasing out and is rectified in the absence of the plumber to move on with the install. All holes cored for waste and soil pipe with customers core drill. Plumbers drill is said to not be suitable to core engineered brickwork. The fitting of most equipment is prepped and carried out by the customer for the plumber just to fit pipes. Bath, sink, wall hung toilet frame. The plumber has spent approx 50 hours installing the bathroom. This is a generous time given due to plumber spending up to 2 hours a day on their mobile running their business.
The customer expected the price to be less than £1950 as most materials were supplied and assistance supplied. Equipment was fitted ready for piping up. A lot of time has been paid for by the customer for the plumber to speak business on his phone, visit plumbers merchant for the bathroom equipment installation advice etc.
The plumber requests the verbal estimated price for the job £1950. Where would the customer stand requesting a discount? Customer has requested a breakdown of the price but still said to be a fixed price!
Thanks for the replies. further Info:
The price supplied was a verbal estimate (not a quote) as he was unsure about the equipment to be fitted as he had never installed Hansgrohe. This was to fully install and supply materials to install. If it was a 'standard bathroom'. usually charges £1500. Most materials were free-issued from my local plumber account (some items not used and not returned)
I have requested a price breakdown. The plumber will not issue one. He says its £1950.00. A fair days pay for a fair days work!
For the plumber to carry out the work himself would of doubled his time. Supplying labour to assist has allowed him to carry out work for others and ensured I get what I want.
Finally I must say the plumbers workmanship is outstanding with no or little installation complaints. A very good plumber but value for money is in question for the work rate.
The plumber understood the situation and agreed on £1575. Both parties happy!
Thanks for all the advice.
- Yhanson_59 23rd Dec, 2011 Bathroom Fitting
tiles keep coming away from plywood that boxes in pipe work
- Ymike_478 18th Feb, 2011 Tiling
We have recently purchased an 1930s semi and the original clay roof is on its way out (discovered in survey). We had one roofer (tried to get more) look at it before we purchased and he agreed with the survey that it is need of complete replacement.
However my wife had a knock on the door from a company (i can give name if wished) claiming to be able to restore the existing tiles by re coating them. They claim they will replace tiles if needed but will try to just clean and coat the old clay tiles. Is this really a good idea? Sounds to me like they will simply cause more damage as they coat try and coat and clean them and leave us worse off. Is this common practice? What are your thoughts?
- Ysuperted_32 26th Jan, 2012 Roofing
We have just moved into a house, and 6 months on a crack has appeared from underneath a bedroom window down to the top of our patio doors. Should I be worried??
Darn! Any idea of cost if it is the lintel? The crack is more prominent up by the window. They were replaced about 15 years ago.
- Ymummyjax 20th Apr, 2011 Restoration & Refurbishment
instead the skirting goes straight against the wall. As the adjacent wall still needs to have the skirting fitted I can't understand how he will be able cut the skirting flush as he has not cut the existing board with a right angle???
My mate is a chippy so I would assume he knows what he is doing but it don't look right. I might add I know nothing of wood work so I'm prepared to give him the benefit of the doubt.
Is there some new way of fitting skirting board I've not heard about?
And if not any advice how to fix it with out tearing the skirting board off again?
- Yrjarman 4th Jan, 2012 Flooring
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