R H Blair Plumbing Heating and Gas Services reviews (48)

This is a somewhat late response to this feedback. However, during the past year since this comment was posted, I have been fully booked with work and have received no negative comments from my clients. I have only just picked up this review, remember the job extremely well and I have to respond to it. Initially the job was moving pipework. I went round to survey the job and came to the conclusion that the only way to move the pipework to the position required by the client was to gain access through the ceiling. I initially quoted that moving the pipework would take about a day to do. Once the hole had been cut however and I returned to the job, it was clear that this job was more complex than originally anticipated. I explained to the client that I would come back and carry out the work. Unfortunately I fell ill and had to take time off from work. As any self-employed trader can testify, taking a single day off through illness is an extreme measure and is not taken lightly. When I rang the client to explain that I would not be able to attend due to illness she didn't respond but merely put the phone down on me and would not respond to further calls. I take exception that this client is questioning my professional ability after more than 40 years' experience. Incidentally I received no complaints from from the rigs, building sites and a range of domestic settings - including Buckingham Palace. (The client did ask for the length and breadth of my experience.)