- Member since 3 Dec 2008
- wLocation: London
- rFeedback score: 133 jobs 98% positive
- lInsurance verified: Limit £2,000,000
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I have been in the building industry for more than 20 years,from that time I have extended and developed my experience and knowlege in most of the building fields.
Refurbishment of house Restoration & Refurbishment
We needed our 2 bed house refurbished after a tenant left and unfortunately employed Genesis London. This was a big mistake. We have been left with just as big a job as if we had done it ourselves in the first place but are now in the process of doing. My husband has been in the building trade over 40 years, has worked on some of the biggest projects in London and knows bad workmanship when he sees it. Basically the only 2 jobs that were done well were the plastering and repairing of metal railings, most of the other jobs have had to be redone. NONE of the 4 new doors that were hung would close after fitting and the wood damaged during cutting, handles not fitted properly, one upside down, the kitchen worktop went uphill from 0 to 3cm over a 2m length at 2 sides and when adjusted meant a huge gap was visible under the tiling which also wasn't level. This has had to be removed and redone. Kitchen cupboards weren’t level & 2 damaged. The woodwork wasn't washed or undercoated (despite us buying it) resulting in peeling paint and only one coat of paint was used in most places, dirty marks were left all over the walls, paint left on windows, doors etc, the bathroom vanity unit was cut too much leaving visible gaps, the bath panel was sticking out and so much sealant used that it looked awful & over a week later was still tacky, the tile trim was stuck on with glue. I could go on. We were also given invoices for £200 of materials we hadn't used. We have had to take legal advice.
annemartar - 12th Sep, 2014 Negative feedback
genesis London's reply:
Dear Mrs Anne, before anything else, kindly accept our thanks for the feedback you sent regarding our performance at work carried out in yours property. TO DEFEND OURSELVES WE HAVE TO MENTION THAT WE KINDLY ASK YOU TO FINISH THE WORK TO YOUR SATISFACTION AND THE GUARANTEE FOR US TO DO THAT WAS THE MONEY YOU WERE/ARE OWNED US – 43.3% of the quoted price. BUT OUR OFFER WAS DECLINED BY YOU.
We are very sorry for any trouble we may have caused to get you so upset that you’ve written such a harmful feedback, not only on this website but wherever you found us online. Such an amazing dedication from your side but at the end NO HARD FEELINGS on ours!
|Insured: Genesis London Ltd|
|Public liability limit of indemnity: £2,000,000.00||Valid until: 10th Aug 15|
|View insurance documents|
We are Genesis London Limited; we have been working in the building industry for 20+ years. We specialize in:
Bathrooms but can also carry out frequently requested building works. We take great pride in our work and we enjoy to admire the transformation of works from the beginning to end.
We guarantee a satisfied client by the end of the construction work.
Qualifications & Accreditations
- NVQ level 3 carpentry and joinery.
- NVQ level 3 domestic plumbing.
- Health and Safety.
- Gas Safe register.
We create Genesis london Ltd 10 years ago, and from that time till now we have extended and developed our experience and skills in many diferents trades relating the building industry.
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