- Member since 4 Oct 2010
- wLocation: Rainham
- rFeedback score: 99 jobs 100% positive
- lInsurance verified: Limit £2,000,000
- >Gas Engineer
- >Heating Engineer
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We are a family run Heating, Gas and Plumbing company with more than 30 years experience. We carry out all aspects of installation, breakdown and servicing. Our friendly engineers are reliable, punctual and professional. All our work is fully insured and guaranteed.
Fred was pleasant and polite. Unfortunately, we cannot leave positive comment as he was unable to let us know when he could complete the job.
- dhoo - 9th Dec, 2013Neutral
Gas Fire (Gas Work)
I'm a little disappointed with this feedback.
We attempted a repair to the existing fire by searching for and ordering parts. As it turned out, when we removed the fire, it was badly corroded and unusable.
None of the time sourcing parts or removing, refitting the fire was charged for.
We were unable to return to fit the new fire, as quickly as required by the customer due to a family emergency, so I feel a neutral feedback is a little harsh.
|Insured: Fred Woolley|
|Public liability limit of indemnity: £2,000,000.00||Valid until: 28th Mar 14|
|View insurance documents|
We specialise in boiler service and breakdown work, including system electrics, on all makes of boiler, including back boilers. We also carry out work on a contract basis for British Gas.
We are part L accredited for energy conservation and can recommend a number of ways to improve the efficiency of your system, from fitting a simple room thermostat to an entire system update including weather compensation systems.
We realise it is not always possible to be at home during the day due to work or family commitments, which often means paying higher rates for engineer visits during the evening and at weekends. To help reduce the financial burden on our customers, we have introduced new charging hours. Our normal daytime rate is now applicable from 7.30am to 8.00pm Monday to Friday, and 9.00am to 5.00pm on Saturdays. So far, this change has been very popular with our current customers, and we beleive it has won us some new ones, which is great!
Programs like Rogue Traders and Cowboy builders have highlighted some unscrupulous companies and individuals in our industry.
Because of this DIAMOND have introduced a second opinion service called "Peace of Mind". If you have had a diagnosis from another company/individual and you are not entirely happy that it is correct, or the price seems on the high side, we will send one of our qualified engineers to assess the work and give you a FREE second opinion. All we ask is you provide us with a written diagnosis or estimate from the other engineer outlining the work required.
It is early days for the service but we are finding that on average 3 out of 10 of the initial diagnosis were incorrect, and with minor repairs, many systems or appliances went on to work normally.
Qualifications & Accreditations
Our engineers are highly qualified and experienced. Qualifications include-
Gas Safe registered.
Unvented Hot Water installation, service and repair (NICEIC)
ACS for boilers, cookers, fires, water heaters, range cookers and combustion analysis
Building Regulations Part L energy efficiency
Building Regulations Part P electrical installation (NICEIC)
Most boiler manufacturer training courses. DIAMOND provide a courteous, reliable and professional service.
You will be greeted by a presentable, hard working, personable and highly qualified engineer, ready to tackle any job presented to them. Our engineers carry a large stock of parts and materials, so are often able to resolve any problem on the first visit. We only use quality materials and all our work is fully insured and guaranteed.
If you would like more information, or to book an engineer, please don't hesitate to contact us.
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