Arek (AK Domestic and Commercial Services) and Mario need to stick to the small jobs they know how to do, and not take on big jobs they don’t.
I was assured this flat refurbishment would be carried out from start to finish, which sounded great as I did not live in the area. It was expected to be complete in 3-4 months. We spoke regularly, I had people inspect, they were enthusiastic, and it all seemed to be going well.
However 3/4 months in they became slow and neglected the job, spending little time on site. There was only 2 weeks worth of work left after they had completed demolishment, plastering, flooring, and fitting work, to a good standard. They told me numerous times it would be complete in a week or 2s time, but it never happened. This went on until mid-March (4 months over), when I had to visit and remove them from the job.
On inspection it was clear they didn’t have the ability to complete. Finishing joinery had an unacceptable number of mistakes and it looked like they had tried to learn on the job.
What’s worse is the lack of honesty now. They were paid £1300 for items that have not been supplied, and are not answering phones/texts/emails.
I was fair and patient with them - every invoice was paid on time same or next day without question, despite the cost continuously increasing. Overall they showed a lack of experience in planning and quoting.
I am out of pocket, and there is a 50+ point list to put it right. All I expected was some honesty.