We’re hiring! Marketers, customer service and software developers.

Combi boiler igniter malfunction - small job - Plumbing job in Thamesmead, South London

Job description

1. Repair to BAXI combi boiler, hot water not igniting.
2. Tighten the tap on the sink

n/b: corgi registered work

Feedback

Feedback for The Heating Doctor

Make sure get detailed of quote as it may turn out to be otherwise. Requested for the repair of boiler and tighten tap. Ended up tighten tap only and was told the circuit board and valve needed replacement after he left site.

Charge a full £60 to tighten tap and have a look at the boiler. This is unfair trade as diagnosis most often about giving a quote. No repair was done to the boiler.

Be careful and make sure that you expect much more after a visit with his minimal charge.

The Heating Doctor's reply:

NIck was told the our rates before we came out we charge £60 per hour with a minimum charge of £60 for the first hour then we charge £15 per 15 minutes. We where there over an hour between taking the tap off resealing and putting back on plus checking the boiler function and getting prices for the spare parts. Nick was not on site as its a rented property so we called on our way to the next appointment and give him the prices. We then sourced the parts online for nick so he could get them cheaper its only when he was given the information that he questioned the price for the diagnoses. We cant do all this for free or as a quote.